This agreement and any supplements referred to herein apply to all visits your pet makes to 4 PAWS, LLC to shop or for services.
General Grooming Info: Extra care will be taken when performing grooming procedures, however, the Owner (You”) must understand possible reactions such as stress, skin irritation, possible nicks to the skin or a toenail may occur. You understand that problems occasionally arise at a grooming visit such as bleeding of nicks, clipper irritation, and mental or physical stress. Grooming can also expose a hidden medical problem or aggravate a current one. Moles/Skin Lesions/Tumors/Other Irregularities: Because skin irregularity may protrude from the skin, they are vulnerable to nicks or cuts during the grooming process. You understand that Senior Pets (age 7+) may have a greater chance of injury. You agree not to hold 4 PAWS, LLC responsible for any injuries that might result from the grooming process.
Emergencies: In case of an emergency, we would like your permission to obtain immediate veterinarian treatment, at your expense, should it become necessary. If your dog/cat’s veterinarian is not readily accessible, 4 PAWS, LLC is authorized to use a veterinarian of its choice. 4 PAWS, LLC will not be responsible for any conditions or problems discovered during grooming. Should veterinary care be necessary because of services rendered by 4 PAWS, LLC we must be notified within 48 hours of such care. Reimbursement for such care will be at the sole discretion of 4 PAWS, LLC.
Dogs/Cats with severely matted coats require extra add on. 4 PAWS, LLC will not cause serious or undue stress to pets by de-matting. If a dog/cat is severely tangled and/or matted, it poses a greater risk of injury, stress and trauma. Heavy matting can trap moisture and urine near the pet’s skin, allowing mold, fungus and bacteria to grow and/or reveal skin irritations that existed prior to the grooming process. While all precautions are taken, removing a heavily matted coat can cause nicks, cuts or abrasions. Areas affected with this removal can include itchiness, redness, self-inflicted irritations or abrasions and – in extreme cases - failure of hair to regrow. In some cases, pets may also exhibit brief behavioral changes.
4 PAWS, LLC does not recommend shaving down double-coated dogs unless you deem it necessary for their health and wellbeing. Some complications that can occur include: The coat not growing back in the same texture and/or color prior to shaving; bald patches; hyper pigmentation of the skin; darkening of the skin where the coat has not grown back; loss of guard coat (the top layer of the coat); coarse re-growth of hair in different directions; exposure to the elements (sun/heat damage or stroke and cold weather); exposure to bug bites; reduced protection on to scratching etc. Knowing that all the above conditions can occur, you authorize your groomer to shave down your pet and agree not to hold 4 PAWS, LLC responsible for any complications described above which might result.
Aggression: You MUST inform 4 PAWS, LLC if your pet bites, has been or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both the pet and the groomer. 4 PAWS LLC reserves the right to refuse/stop services for such pet(s) at any me before, during or after the grooming process should your pet exhibit aggressive behavior. You understand you are liable for any medical care expenses and damage that result from injuries to groomers, staff and other animals caused by your pet.
Fleas/Ticks/Lice: Parasites are a health hazard to your pet as well as to humans. If fleas, ticks or lice are found on your pet during the grooming process, your pet will be treated with a flea and tick shampoo to kill the parasites, and you may be charged an additional fee. Any ticks found will be removed for an additional charge and we strongly encourage you to have your pet tested for Lyme Disease. If lice are found, we will advise you to take your pet to the veterinarian and grooming services will cease immediately as a safeguard against their spread. A $50 flea/tick/lice charge will apply.
No-Shows/Tardiness: No-shows and last-minute cancellations within 24 hours the deposit made will be non-refundable. We understand that emergency situations arise and will work with you on a case by case (but not on a regular) basis. Please be respectful of our groomer’s time. If you are more than 15 minutes late you risk losing your appointment without notice and the deposit.
Definitions
The terms used throughout this agreement, whether capitalized or not, and in the singular or plural form, mean as follows: Owner “you” mean the pet parent is signing this agreement. “Pet” shall mean the pet designated by the pet parent in this agreement.
